Setting up your PC to Allow for Remote Tech Support

Many times we will be able to fix a software problem you may be having from right here in the office. Using a program called Crossloop, with your permission we can actually see any errors on your machine, exactly as you are seeing them. This software has to be installed on your PC. Here are the steps to install:

1. Go to Crossloop Download

2. Click Download -> Click Run

3. During install use all defaults (click Next all the way through)

That’s it for the install of the Crossloop software!

If you are having trouble with your PC and would like our help. Here are the steps to allow us to connect to your PC:

1. Click Start -> Click Programs -> Click on Crossloop folder -> Click on Crossloop

2. X out of the Create an Account screen

3. You should see this screen pop-up

3. Make sure you have the Share tab selected and we will ask you for your code # (ex. 55555555)

4. Click Connect

If you have any questions about the install or are having any issues, send us an email at tech@crystalcoasttech.com and we will do our best to help you.